A2Z Airport Parking Reviews

Please give only exact agreed amount of money to the driver. As they promised to give me change upon my arrival to Manchester, but it never happened. No respond to my emails to investigate situation. Negative experience. Never again will use their service

My experience in June 2022 was spot on. Phoned them before and they were waiting for me. On way back I was an hour early and at a different terminal and they still met me with no waiting from me. Great value and great service. I also messed up my booking abit and was able to change online via a message request and they did this for no cost, when I think they had the right to charge an admin fee. Great all round.

This is a copy and paste taken from my confirmation email from A2Z Meet and Greet:
"FOR TERMINAL 3 - Follow signs for Heathrow Terminal 3. Follow signs for Terminal 3 Departure. We will collect your car from 2 Drop-Off lanes outside the Departure terminal. Sat-Nav Postcode: TW6 1QG"

The above copy clearly states that the drop-off location was outside the Terminal 3 departure Terminal.
When I arrived at the given location, incurring a £5 compulsory parking fee, there was nobody there to meet me, so I called the A2Z office only to be answered back by an Abusive, rude and very difficult to understand person who informed me that I should be on Level 4 of the Short Stay car park. Half an hour later I arrived on Level 4 and had another long wait while the A2Z representative was having an animated argument with another customer. The whole episode had taken well over an hour!
On my return three days later, I went to Level 4 of the short stay car park to collect my car but it was nowhere to be seen. Again I rang the A2Z office and 20 minutes later a driver arrived with my vehicle.
No visible damage but my wife had left approximately £10-£12 in coins in the vehicle coin box. All gone bar £2 (however, there was a warning about leaving valuables in the car. So my fault)! Also the vehicle dash cam had been unplugged. I wonder why?
Altogether a very bad experience.

Griffin parking are the worst company I've ever used to park either meet & greet or off site. They are rude, argumentative and late. They were 45mins late to pick up the car and an hour late to being it back. Tried to charge an extra £20 despite the fact they cost me more parking fees as they were late at drop off.

I'd rather walk than use these spud faced chancers!

Griffin parking returned my car damaged with a quote of £7000 to repair. They acknowledged that the driver who collected my car damaged it driving out of the car park and did not inform them. They advised that they would repair and that l should get a quote. They have not provided me their insurance details and A2Z have not provided me with these details either. Do not use these companies.

I had booked a meet & Greet with Vacationcare Ltd at Manchester airport T1, following instructions telephoned the number 10 minutes before arrival at airport only to be told the driver had no record of my booking (even though I had the details in front of me) he said the agents A2Z had not sent anything through and he had no other drivers and he was an hour away? (if an hour why advise call 10 mins before arrival??) This was 4am for a 4.30am meet!! He wasn’t rude but seriously you do not need this at the start of holidays!! It took me an hour and half to sort alternate parking- paid a fortune and only “just” made the flight by the skin of our teeth!! Got to resort telephoned A2Z lady could barley speak English- told her what had happened she made no Apology then said if you have complaint go to website to report. I did this and got email a couple of days later saying I’d got a voucher refund processed then a second email to say funds would be returned 7-10 days - what astounded me was NO APOLOGIES, I have never had a customer service department that do not apologise for what ever has gone wrong EVER!! AVOID THIS COMPANY NO CARE WHATSOEVER NO ACCOUNTABILITY - be warned it will cost you more if you do book through them and they do not turn up.

Update to response: my error just checked email now clicked on the track and found the response (not via email) Highly apologise for the inconvenience caused to you from our end.
We had emailed you for cancellation earlier but did not get any revert from your end.

For now we have done full refund GBP Back to your bank account.

Have a nice day
Thanks
Sarona
A2Z Airport Parking Team

So never received the email to cancel and the meet and greet driver was being honest - He never got the booking from you guys!!!

Good service,simple parking.

Paid for parking at Heathrow but no one was there when I arrived I waited 45 minutes the driver went to the wrong terminal I was saved by another company who took my car and charged after I returned and dashed into the terminal to check in before flight closed. I had minutes to spare. 10 minutes later the driver called! I tried to get a refund but airport parking took no responsibility
I have not heard anything since.
This report is for order AZP 61885 at LHR T5 with Griffin parking. They are a scam company but A2Zairportparking takes the money and doesn’t give any customer service. I was told to contact Griffin who obviously don’t respond to anyone. I am out of pocket besides nearly missing my flight.

Very good service, fast and efficient. Will use again .

Booked a meet & greet at Gatwick from Ace which was very good and efficient and discounted price. Very pleased.

Very easy to use dropping car straight off in to car park at Sofitel and picking up

Rubbish totally unacceptable response below for our review. Clearly highly unprofessional corrupt set up
Our contract was with you
. Damaged our car refused to accept liability - even though employee stated they knew they had. Video confirms car was not damaged at drop off. Many angry customers at airport. Needs reporting to office of fair trading as they are anything but fair or honest. Anyone park a red car that was damaged at Heathrow in late March? We have your cars paint on our damage

AZP-62255 Subcontracted to EAP meet and greet. Lousy experience. Poor directions to 'greet' .Phone unavailable for pickup..was phoning police when eventual contact made. Car returned covered in bird droppings..45 m8ns late..never again !

AWFUL..DO NOT USE THIS COMPANY
We booked with A2Z Airport Parking, to collect our car from Heathrow Airport and return to us on our arrival back into UK .
There was no-one to meet us,on our return ,when we first phoned they first said they had lost the keys, then that we hadn't booked for collection, then a minivan was coming to collect us, then that they couldn't return car as drivers were not insured!! and so it went on. Eventually after 2.5 hours of waiting and approx 20 phone calls our car arrived to terminal 5.

Excellent & Professional Service

Very pleased and will use again